---
title: Refund and cancellation policy | MakeSeamless
description: How cancelling a MakeSeamless subscription works, what happens to your credits, when a fix costs nothing and when a refund is possible.
updated: November 4, 2026
---

# Refund and cancellation policy

## 1. Try before you buy

MakeSeamless checks are free and unlimited, with no account, so you can check your own tiles and see where each one breaks before you pay. Every fix you download has passed the seam check for the repeat you chose, and a fix that ends without a passing result costs nothing. We encourage you to check your tiles before you subscribe to a paid plan.

## 2. A fix that fails costs nothing

You never pay for a fix that does not work. A fix that ends without a passing result gives no image, and its credits come back to your account. The same fix of the same file again returns the stored result at no charge. You do not need to ask for these.

## 3. Subscriptions are non-refundable

All paid subscriptions to MakeSeamless, monthly and yearly, at every Pro tier, are non-refundable. This applies to all current and future plans. By subscribing, you accept this policy.

## 4. Why subscriptions are non-refundable

A plan's credits are added to your account when the payment goes through and stay there, and every fix runs on computing capacity that is paid for as it runs. For this reason:

- Unused plan credits are not refunded; they carry over and stay on your account
- Credits are not transferable between accounts
- Credits are not redeemable for cash
- Subscription fees are not refundable in whole or in part

## 5. Cancellation

You can cancel your subscription at any time in your account on makeseamless.com. When you cancel:

- You will not be billed for any future period
- You keep your plan until the end of the current billing period, and you can undo the cancellation until then
- Unused plan credits stay on your account after the plan ends
- Top-up credits stay on your account too
- Your account moves to the Free plan, where checks stay free and unlimited
- No penalties or fees apply

## 6. Top-up credits

Top-up credits are final once bought, and are not refundable in whole or in part, except under section 7.

## 7. Exception: verified service errors

If a verifiable bug or service error stops you from using the Service as documented:

1. Write to [hello@makeseamless.com](mailto:hello@makeseamless.com) within 14 days of the issue
2. Include your account email, the time of the issue, and the steps or screenshots that show it
3. We will answer within 2 business days
4. If it is confirmed as an error on our side, we may give replacement credits, service credit or a partial refund, at our discretion

This exception does not apply to:

- Errors in use (incorrect API calls, unsupported files, invalid inputs)
- Issues with third-party services outside MakeSeamless
- Fixes used for testing or experimenting
- A change of mind or of business circumstances

## 8. EU and UK consumers

By subscribing to MakeSeamless, you expressly ask for immediate access to the paid digital service, and you accept that you waive your statutory 14-day right of withdrawal under Directive 2011/83/EU (EU) and the Consumer Contracts Regulations 2013 (UK) upon (a) the first fix made under your paid subscription, or (b) the first credit used, whichever comes first.

## 9. Chargebacks

Please write to [hello@makeseamless.com](mailto:hello@makeseamless.com) before you start a chargeback. Most billing questions are resolved within 1 business day. Chargebacks started without contacting us first may lead to account suspension. Accounts linked to fraudulent chargebacks will be terminated.

## 10. Changes to this policy

We may update this Refund policy. Material changes will be announced by email at least 30 days before they take effect.

## 11. Contact

Email: [hello@makeseamless.com](mailto:hello@makeseamless.com)